Case Study: How a Global Tech Giant Built a Scalable, Fully Managed Legal Desk to Streamline Contracting Across Regions
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Client Challenge
A Fortune 100 technology company needed a fully managed, scalable legal desk to manage commercial contracting across multiple regions. Their goals were clear:
- Reduce legal spend
- Shorten contract turnaround times
- Increase deal closures per team member
- Maintain high-quality output
- Deliver a legal service the business would actively use and trust
LOD Response
Consilio | LOD built a high-performing legal support team anchored by delivery managers across three global hubs (North America, EMEA, and APAC).
The solution combined centralised leadership with regional specialists, supported by reporting and technology teams. This “service wrapper” enabled:
- Seamless scaling from 15 to 50+ legal professionals
- Consistent management of 14,000+ contracts annually
- Standardised processes and quality controls
- A fast, user-friendly service experience for the business
Results Achieved
The company transformed its contracting operations into a cost-efficient, scalable model that aligned with business demand.
- Customer Satisfaction – 95% since launch
- Faster Turnaround – Contract TATs reduced by 6+ days
- Cost Savings – 50%+ vs. onshore model, with an additional 20–30% savings through standardisation
- Higher Volume & Closures – 55% more deals closed within 15 days, with a 38% overall increase
Impact
By creating a scalable and standardised contracting solution, the client freed its internal legal team to focus on higher-value work while delivering measurable savings and efficiency gains.
Client Challenge
A Fortune 100 technology company needed a fully managed, scalable legal desk to manage commercial contracting across multiple regions. Their goals were clear:
- Reduce legal spend
- Shorten contract turnaround times
- Increase deal closures per team member
- Maintain high-quality output
- Deliver a legal service the business would actively use and trust
LOD Response
Consilio | LOD built a high-performing legal support team anchored by delivery managers across three global hubs (North America, EMEA, and APAC).
The solution combined centralised leadership with regional specialists, supported by reporting and technology teams. This “service wrapper” enabled:
- Seamless scaling from 15 to 50+ legal professionals
- Consistent management of 14,000+ contracts annually
- Standardised processes and quality controls
- A fast, user-friendly service experience for the business
Results Achieved
The company transformed its contracting operations into a cost-efficient, scalable model that aligned with business demand.
- Customer Satisfaction – 95% since launch
- Faster Turnaround – Contract TATs reduced by 6+ days
- Cost Savings – 50%+ vs. onshore model, with an additional 20–30% savings through standardisation
- Higher Volume & Closures – 55% more deals closed within 15 days, with a 38% overall increase
Impact
By creating a scalable and standardised contracting solution, the client freed its internal legal team to focus on higher-value work while delivering measurable savings and efficiency gains.
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