One-stop, comprehensive service & support to drive modern, end-to-end legal workflows with Sightline by Consilio
- Be backed by award-winning client experience trusted by enterprise corporations & law firms
- Enable your team to do your best discovery work with robust training and support resources available 24/7/365
- Scale to meet the challenges of today and tomorrow with end-to-end extended services at competitive rates
- Be informed on the latest best practices with complimentary access to the Consilio Advanced Learning Institute
Sightline Care
Learn more about Sightline Care or discuss your specific needs with our experts.
About Sightline Care
Help when you need it. From on-boarding as a client to equipping your team for success, Sightline Care brings a wealth of support and service options to help you get the most from your legal hold, discovery, and investigations experience. And for the times when things don’t go as planned, our concierge level support teams are here to help you, rain or shine, day or night. That is just part of the Sightline by Consilio difference.
Key Sightline Care Program Features
Dedicated Client Success Managers
From onboarding and training through everyday operations in Sightline, your dedicated Client Success Manager is here to help you be more efficient and maximize your Sightline investment.
Robust Onboarding
Even with a low learning curve, we know first impressions matter. That’s why we ensure your team has access to a robust onboarding experience to help you achieve productivity quickly and easily.
Training & Development
With Sightline by Consilio, you can choose the training & development approach that suits your team’s need. Our comprehensive online portal, sightlinecentral.com offers self-service product guides, release notes and articles written by experts to help you get the most out of your experience. From a more hands-on approach, your dedicated Client Success Manager can set you up with orientation programs or spot trainings to give your team a boost.
Seamlessly Integrated Extended Support Services
Support flexibility & infrastructure to match your needs. Whether you choose a support model that is self-service, full-service, or a hybrid of the two, you will enjoy full access and support by our global experts. With over 70 regions with Consilio presence, our team of project managers, data technical specialists, review teams, analytics experts and consultants support you with an experience that is second to none.