{"id":73309,"date":"2021-11-04T11:25:34","date_gmt":"2021-11-04T15:25:34","guid":{"rendered":"https:\/\/www.consilio.com\/?p=73309"},"modified":"2024-02-29T10:07:03","modified_gmt":"2024-02-29T15:07:03","slug":"consilio-in-action-isabelle-schuler-pasha-moshirian","status":"publish","type":"post","link":"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/","title":{"rendered":"Consilio in Action – Isabelle Sch\u00fcler & Pasha Moshirian"},"content":{"rendered":"

\"Isabelle<\/a><\/p>\n

Consilio In Action: Going the Extra Mile for Clients<\/h2>\n

Sometimes keeping your clients happy means going the distance. For Isabelle Sch\u00fcler, Regional Manager in Consilio\u2019s Frankfurt office, that\u2019s not just an expression. Isabelle once had to book a last-second international flight to make sure a deadline was maintained. That\u2019s just one example of her dedication to making sure all aspects of the work she does is handled correctly.<\/p>\n

\u201cShe’s the person who drives everything in the office, for our employees and clients,\u201d says Pasha Moshirian, the head of Consilio\u2019s Project Management Department in Frankfurt. \u201cMost importantly, she jumps in wherever, whenever she’s needed.\u201d<\/p>\n

Always Learning and Being Proactive<\/h2>\n

Isabelle joined Consilio four and a half years ago. Since then, she\u2019s worked her way into an influential member of the team. \u201cI\u2019m someone who is always trying to think ahead,\u201d she explains. \u201cI\u2019ve gotten to know the company, our services, and the needs of our departments quite well.\u201d<\/p>\n

Isabelle explains, \u201cI\u2019m always trying to understand more, to learn the important things to ask and what our clients\u2019 needs are. I think that\u2019s all important to create trust and to build a relationship with the client. I always want to ensure that Consilio is known as a partner our clients can rely on.\u201d<\/p>\n

\u201cAt the end of the day, we do everything we can to make sure that our services matched the clients\u2019 needs,\u201d she explains. \u201cForming relationships with clients really makes my day.\u201d If issues arise that she is not able to solve on her own, Isabelle works with her team to find the right solution for every client.<\/p>\n

What makes Isabelle so good to work with in Pasha\u2019s view? \u201cHer positive attitude toward delivering service excellence to both internal and external customers,\u201d he says.<\/p>\n

A Look Inside the Frankfurt Office<\/h2>\n

Consilio\u2019s Frankfurt location has a lot of activity going on. Just because someone\u2019s title is Project Manager, for example, doesn\u2019t mean they\u2019re only working on project management tasks. While the Frankfurt office is growing, everyone works together and everyone\u2019s workflows go hand-in-hand. People pitch in on a variety of tasks to make sure everything gets done right for Consilio\u2019s clients.<\/p>\n

Isabelle, perhaps more than anyone, is a perfect example, in that she coordinates with nearly everyone in the office when new projects come in or when clients have questions about projects. \u201cIt\u2019s important for me that our Frankfurt office works together as a team,\u201d she says. \u201cI believe we can only be successful if we support each other and believe in each other.<\/p>\n

eDiscovery is also not as well known in Germany as it might be in the US, so having a good reputation means Consilio\u2019s doing an excellent job. \u201cI am very proud to work for one of the global players in this market,\u201d Isabelle says. \u201cTo me, it\u2019s very important to move the brand forward.\u201d<\/p>\n

Pasha agrees, saying, \u201cIt\u2019s our ultimate goal to see our clients happy by providing a seamless service, that is what we do everyday, 24\/7. It\u2019s one of the reasons we have so many clients.\u201d Even competitors have given us compliments, saying how easy it was to work together and commenting on how smoothing everything had gone. All of this just keeps Isabelle coming back for more.<\/p>\n

Going to Extreme Lengths to Make Clients Happy<\/h2>\n

Isabelle has been known to go the extra mile for Consilio\u2019s clients \u2013 literally. In one instance, Consilio had data in hand in Germany in the morning and found out it needed to be produced in Brussels by 4:00 p.m. While a lot of people\u2019s reaction would be that it was impossible to make it in time, Isabelle booked a last-second flight to Brussels. \u201cI just tried to think positive and never believed that it wasn\u2019t doable,\u201d she says. \u201cI\u2019ll never forget that experience and what the team and I were able to do. It was an incredible feeling that we succeeded in making the production and did well for our client.\u201d<\/p>\n

Pasha states, \u201cI can rely on her, and our clients can rely on her. She always has the best interest of everyone in mind. If you need something, she will do everything she can to make it happen.\u201d<\/p>\n

Simply put, \u201cshe\u2019s really a superstar,\u201d he concludes.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":709780,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3005],"tags":[],"yoast_head":"\nConsilio in Action - Isabelle Sch\u00fcler & Pasha Moshirian - Consilio.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consilio in Action - Isabelle Sch\u00fcler & Pasha Moshirian\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/\" \/>\n<meta property=\"og:site_name\" content=\"Consilio.com\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-04T15:25:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-29T15:07:03+00:00\" \/>\n<meta name=\"author\" content=\"Courtney Smith\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/\"},\"author\":{\"name\":\"Courtney Smith\",\"@id\":\"https:\/\/www.consilio.com\/#\/schema\/person\/138ef143e5b15b4b090eb160ab483071\"},\"headline\":\"Consilio in Action – Isabelle Sch\u00fcler & Pasha Moshirian\",\"datePublished\":\"2021-11-04T15:25:34+00:00\",\"dateModified\":\"2024-02-29T15:07:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/\"},\"wordCount\":1359,\"publisher\":{\"@id\":\"https:\/\/www.consilio.com\/#organization\"},\"articleSection\":[\"Consilio In Action\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/\",\"url\":\"https:\/\/www.consilio.com\/consilio-in-action-isabelle-schuler-pasha-moshirian\/\",\"name\":\"Consilio in Action - 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