Consilio Global Coronavirus Preparations & Response

The Health, Safety, and Experience of our Employees, Clients, and Communities is Our Top Priority

At Consilio, the health, safety, and experience of our clients and employees is our top priority.  As we continue to monitor the Coronavirus (COVID-19) pandemic, we want to share essential actions we are taking in response to this rapidly evolving situation.

  • To help ensure the health and welfare of our team, our clients, communities, and the broader global economy, we have migrated all of our global operations to a remote-work model — including our 26 document review centers, now operating as Secure Virtual Reviews.   Read more about this transition in our press release.In nearly every region that we operate, we are monitoring the rollout of social distancing measures, either mandated or strongly recommended by regional health and governmental authorities, to fight community transmission of Coronavirus.  The extensive preventative actions we have taken — from halting business travel, educating our teams, and increasing sanitization and cleansing of all of our global locations — will not reduce the chance of contact transmission as effectively as social distancing can.  Therefore, it is in the best judgment and interest to take these decisive steps to prioritize the health and safety of our employees, their loved ones, and their communities in compliance with issued mandates and known best practice guidance.For customers not familiar, Consilio’s Secure Virtual Review (PDF fact sheet), powered by Complete Review, enables qualified, pre-screened legal professionals the ability to review documents virtually within a highly-secured review environment from any remote location with a broadband internet connection.  Clients experience the same high-quality Consilio review – from proven workflows to robust reporting and quality checks. Consilio’s review managers, licensed attorneys, are trained specially to conduct Secure Virtual Reviews, managing reviewers to deliver a high-quality, consistent work product while controlling costs. Consilio’s Secure Virtual Review technology is deeply integrated to maintain data and reviewer security from strict identity controls to 100% auditable activity logs to secure data hosting on Consilio’s ISO-certified private data centers.
  • We have strengthened our Remote Data Collections process and capabilities, powered by Complete Data.  Over 66% of data collections in March to date, were defensibly processed remotely in order to protect clients, employees, and their communities from contact exposure.
  • We have also partnered with KLDiscovery to provide global collections assistance to leverage each organization’s local resources to reduce employee travel and prevent service disruptions for our customers.  In addition, defensible self-collections are also available worldwide as an alternative to traditional on-site collections. Forensically-sound collections are performed by IT professionals or end users, and then encrypted files are shipped back to a secure lab.
  • In coordination with our facilities vendors and partners, we have increased deep cleaning and sanitization schedules as well as flow of supplies for nearly all offices and shared spaces.  In addition to ensuring the supply of soap and hand sanitizer at each location, we have also contracted with CINTAS to deploy hand sanitizing stations in every global office. We have identified key internal and external resources to coordinate logistics and facility response in the event of any mitigation action we may need to take.
  • We have activated a global, cross-functional Coronavirus task force to monitor, inform, and recommend actions in order to preserve the health, safety, and experience of our clients, employees, their communities, and the broader global economy.

Containing the spread of the Coronavirus is a collective effort, and I ask that we all do what we can to protect each other as well as the broader community. 

Stay safe and thank you,

Andy Macdonald / Consilio
Chief Executive Officer

Coronavirus Communications

Coronavirus Guidance

COVID-19 Protective Measures

Recommendations by the World Health Organization
  • Wash your hands frequently
    Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
    Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
  • Maintain social distancing
    Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
  • Avoid touching eyes, nose and mouth
    Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
  • Practice respiratory hygiene
    Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
    Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.
  • If you have fever, cough and difficulty breathing, seek medical care early
    Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
    Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
  • Stay informed and follow advice given by your healthcare provider
    Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.
    Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.