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Day in the life of Sinda Francis,Senior Manager, Project Management
Sinda Francis,Senior Manager, Project Management, tells us what it’s like to work in Project Management at Consilio.
Which department do you sit in, and where are you based?
Based out of Hyderabad, India, I am a Senior Manager on the Client Services Project Management team. I can’t believe it’s been two months since I joined Consilio. It feels like I just started yesterday and this has been my professional home for years.
So, what is a typical day like for you?
Depending on the day, I am a working mom or a mom who works. I know these titles have taken on new meanings for many of us since March 2020. Most days start with me addressing my email inbox while preventing my son from tearing down the walls or addressing my son’s online classes while ensuring my colleagues don’t harbor the same feelings towards their walls. However, whether I wear my mom hat or my manager hat, the day is spent helping others grow. I am currently focusing on building India’s Project Management capabilities, so a lot of time is spent interviewing and meeting candidates eager to join the eDiscovery industry. Meanwhile, I am also continuing my training and the training of our current team to make sure our clients continue to receive (and expect) the same type of high performance regardless of the time of day. As the day winds down, my focus shifts to reflection and planning. This often involves meeting with colleagues and leadership across our vast company to align on what we have done and what we are doing. These are often the same conversations I end up having with my son that evening.
What skills do you need to excel in your department?
Given the business Consilio services, I think every department would join Project Management in saying maintaining composure is a number one skill. It is all of our jobs to absorb our clients’ deadlines, needs and concerns – and the ability to stay composed and show both our clients and our colleagues a way forward is so important. Sometimes that composure comes from leading, sometimes from people management, sometimes from critical thinking and adaptability – but its focus is always on bringing comfort and relieving pressure.
What is the most interesting part of your role at Consilio?
The breadth of my daily interactions is incredible. On any given day, I can speak to people across multiple time zones and departments and set up a pilot team across various experience levels. It is a testament to Consilio’s market reach, inclusive culture, and level of service that so many different kinds of conversations can occur in one day.
What is the most challenging part of your role at Consilio?
Starting something new while being new has been a rewarding challenge. I can empathize with folks being onboarded and am free of preconceived notions that might hold back progressive ideas. Still, I am also compelled to seek feedback and engage my colleagues and leadership to get me up to speed. I am grateful for the many people who have been supporting me during this process.
What has been your greatest accomplishment thus far?
I am so proud to be a part of our team in India – The energy we have, the growth we have shown, and the future we see together. Whether it’s two months, two years, or 22 years, my answer to this question will never change.
What advice would you offer a candidate applying for a role at Consilio?
Strive to make a positive impact every day, and don’t fear making mistakes. Make sure your heart is in your job, and never stop learning and training
Which of Consilio’s True North values resonates the most for you?
Excellence is always the goal, but passion allows you to grow beyond yourself and achieve what logic says might be impossible. Passion is the only thing that can motivate true learning and development. If your heart is not in the program, then your brain will never absorb the lessons, training, and changing technologies that are so necessary within the dynamic world of eDiscovery.
Day in the life of Pasha Moshirian, Director, Project Management
Pasha Moshirian, Director, Project Management, tells us what it’s like to work in Consilio’s SSBU team.
Which department do you sit in and where are you based?
I am based out of Hamburg, which is known as Germany’s Gateway to the World, and I am working remotely as Project Management Director for our teams in Europe and APAC. I have been with Consilio since 2014. I started my journey in our London based office and moved back to Germany a year later in 2015 to help the business to grow in that region.
So, what is a typical day like for you?
Every day is a little bit different, so there isn’t really a daily routine to be completely honest. However, a critical part of my role is to make sure that both – my teams as well as clients – who are spread across Europe, APAC, and the US are doing well. So typically, the day begins with reading a ton of emails, followed by checking in with my team members, conducting project health checks, setting up priorities, assigning new matters, and attending meetings. Whenever time allows, I also spend a few minutes scanning the news in our industry to watch out for any local/global market trends.
What skills do you need to excel in your department?
Being empathetic is key to both personal and business success. In an international environment that offers a variety of mentalities, behaviors, and perspectives, providing an empathy-led leadership style facilitates understanding, which then, in turn, boosts a unified working environment, and eventually, produces the best results for our clients.
What is the most interesting part of your role at Consilio?
First and foremost, the volatility of my day-to-day duties. Nearly every day, you are confronted with new challenges and opportunities – so ultimately, you never get bored, and on top of everything, the work environment allows for continuous learning, which I enjoy. In addition, the amount of liberation and autonomy provided to our people – you can drive your own thoughts and perceptions forward both internally and in projects, which shows our entrepreneurial mentality.
What is the most challenging part of your role at Consilio?
The most challenging aspect of my role is the evaluation of team efficiency to increase team productivity – which includes finding reliable performance indicators that can be tracked & measured. This is even trickier when you manage multiple teams across different time zones, with different work arrangements as well as work routines.
What has been your greatest accomplishment thus far?
Shaping project managers that work so well with each other, accept challenges and enjoy our unique work environment in which they are constantly learning and employing. I am so extremely proud of my teams.
What advice would you offer a candidate applying for a role at Consilio?
At Consilio, we have a respectful and open mindset, which is deeply rooted in our culture. Consilio is the place for you if you value these attributes and want to join a globally operating business where you can make a real difference.
Which of Consilio’s True North values resonates the most for you?
Excellence resonates most with me. We work with and for top companies as well as public bodies internationally, and always endeavor for the best solutions, utilizing the smartest people and best tools in the industry. Delivering top quality in every aspect is a must when you work for Consilio. However, “Excellence” is the byproduct of all the other values combined, which shows the significance of all other values as well.
Day in the life of Hillary Volk, Director, Project Management
Hilary Volk, Director, Project Management, tells us what it’s like to work in Project Management.
Which department do you sit in and where are you based?
Based out of San Diego, California I work remotely as an Associate Director on the Project Management team. I have been with Consilio for ten years.
So, what is a typical day like for you?
I largely work with West Coast based clients, so before my meetings and case-work begin, I typically start my day scanning emails that arrived overnight. I often have several calls throughout the day – sometimes to coordinate new matters, check-in on my team members, assess the health of large or complicated matters, discuss strategic client relationships with clients, or hold all-hands team check-in calls.
What skills do you need to excel in your department?
Directors on the project management team work with internal and external stakeholders and colleagues across the services teams to ensure that matter teams collaborate effectively and the client/Consilio relationship remains strong and supported. Communication skills are key – specifically, having the ability to stay calm in stressful situations. Additionally, you must manage and prioritize competing deadlines, effectively convey technical situations to non-technical audiences and be an enthusiastic leader of a highly skilled and diverse team.
What is the most interesting part of your role at Consilio?
I love the opportunity to nurture client relationships towards growth and develop successful, talented colleagues.
What do you feel is the most challenging aspect of your role?
The most challenging part of my role is making sure matters are staffed thoughtfully and deliberately. It’s critical to align our colleagues’ professional objectives with the right team to ensure a project’s success.
What has been your greatest accomplishment thus far?
My greatest accomplishment so far has been fostering and mentoring the project management team, which oversaw and promoted the immense growth of Consilio’s largest client over the last five years.
What advice would you offer a candidate applying for a role at Consilio?
Consilio is an environment that values integrity, collaboration, and proactivity. New team members who arrive ready to learn and are enthusiastic about growth and success will do well here.
Which of Consilio’s True North values resonates the most for you?
The True North value that resonates most with me is collaboration. Collaboration is a key part of my nature and the cornerstone of the Consilio culture, particularly with the project management team. It’s critical for success with teams, clients, and when running involved matters.
Day in the life of Ben Craghead, Senior Director, SSBU
Ben Craghead, Senior Director, SSBU, tells us what it’s like to work in the Sightline Success Business Unit.
Which department do you sit in and where are you based?
I am in the Sightline Success Business Unit, in London, UK.
So, what is a typical day like for you?
My typical day is comprised of managing my team of Client Success Managers who provide training and onboarding into Sightline for self-service as well as managing my team of Project Managers who handle our full-service Projects. This usually involves Status Calls, 1-on-1 Catch-ups, creating and executing Client Training Plans, and internal mentoring and training. I also spend a good deal of time running platform demonstrations and participating in pre-sale scoping calls for prospective Projects and Clients. Lastly, I support Sightline’s development by soliciting feedback and creating enhancement requests and submitting bug fixes.
What skills do you need to excel in your department?
To excel in the Sightline Success team, you must be passionate about success, but most importantly about the success of others; one’s success in the SSBU hinges on generating success for others.
What is the most interesting part of your role at Consilio?
The most interesting part of my role at Consilio is translating feedback on workflows or functionality improvements into requirements for development, then working with development to create the best solution possible.
What do you feel is the most challenging aspect of your role?
That platform developments happen too slow.
What has been your greatest accomplishment thus far?
The success and growth of the Sightline Success Team in the UK, as well as the strategic improvements to the platform.
What advice would you offer a candidate applying for a role at Consilio?
Get a foundation of general knowledge to be great at many things, then specialize your skillset to be the best at ONE thing.
Which of Consilio’s True North values resonates the most for you?
Passion: We DO because we CARE – As a philosophy student, one of the philosophers who had a profound impact on me was Martin Heidegger whose book Being & Time methodically and painstakingly deconstructs “that which is to be human,” ultimately equating it with “care” (or, as Heidegger calls it, “Da-sein”). For me, CARE is the fundamental metaphysical input of every positive intention and is the most basic metaphysical product of every action. CARE is what allows one to take and share credit for successes, as well as accept accountability for mistakes and responsibility to correct them. Without CARE, there is no DO—if you “don’t care,” I’d prefer you “don’t do.”