A global manufacturing and technology company’s law department required a strategic technology roadmap to guide the replacement of outdated, disparate systems to evolve the department
A large technology and manufacturing company engaged our team to assess the law department’s current state and develop a roadmap to evolve the function. One of the core areas of focus was technology, where the assessment affirmed that the disparate systems selected years ago by the IT department had neither met the needs of—nor evolved with—the function. This resulted in inefficient workarounds, paper-based processes and an expensive technology investment which went unused.
Our team began the engagement by conducting a technology needs assessment through interviews, a department survey and a best-practice gap analysis. The results revealed the need for a host of systems to optimize the law department, including matter management/eBilling, IP management, document management, workflow, legal analytics, discovery/legal hold and contract management systems. In addition, the needs assessment process surfaced the importance of consolidated reporting and a legal portal, which would provide insight and empower the leadership team to allocate resources more strategically.
The law department team and Consilio considered the results of the needs assessment, the current resources allocated for the project and the organization’s culture in developing a pragmatic technology roadmap. This plan included an overarching technology governance layer to improve the return on selection, implementation and deployment.
Consilio worked with the team to implement the first stage of the plan, leveraging our subject matter experts to create needs requirements, select the vendor and implement the technology using a process- and people-based approach that encouraged adoption. We also worked in partnership with each selected vendor to conduct the design, change management and training components of the project, helping to ensure that the process management systems and data were appropriately deployed.
RESULTS & BENEFITS
Consilio’s implementation plans have already helped the department increase efficiencies by shifting from paper-based to technology-based processes. Further, the team’s implementation strategy has seen increased user adoption for new technologies.
Perhaps most importantly, the client is on target to see a positive return in year three of the technology plan’s implementation, with an estimated final return on investment of approximately $5 million.