Legal Service Delivery and Business Client Engagement

To be a proactive and strategic business partner, law departments must overcome their perceived role as in-house gatekeeper. Understanding how to help grow the business and add value beyond traditional risk management requires open communication with clients and an understanding of their business objectives. Consilio’s legal business client engagement surveys are designed to seek client input, and provide a basis for aligning legal service delivery with company strategy, by helping to understand:

  • Perceived law department contributions to company objectives
  • Alignment of the department’s risk tolerance to the organization
  • Development opportunities to improve client service soft-skills
  • Future business ventures or anticipated challenges that may require expanded resource capacity or additional technical knowledge
  • The efficiency of how work requests are received and managed from clients
  • Opportunities to build self-service templates or trainings for routine work