The Service Experience

Delivering exceptional service through our people, process and technology

What is it like to be a Consilio client? It starts with our commitment to deliver an exceptional service experience. This begins before you even select Consilio as your partner and continues after the conclusion of a project. We combine our world-class team with our own processes and technology inspired by a decade’s worth of lessons learned working with complex, global matters.

The Service Experience Timeline

Client Consultation & Project Planning

Client Consultation & Project Planning

Our analytics consultants and business professionals guide you through the qualification process to fully understand how your requirements map to our capabilities and then offer a solution.

Team Intros & Kick-off Call

Team Intros & Kick-off Call

The Consilio project team and clients meet during our kick-off call and work to validate project assumptions. This collective unit develops its project plan and milestones to reflect client expectations and project goals.

Weekly Status & Check-in

Weekly Status & Check-in

eDiscovery project managers know to expect the unexpected. That’s why weekly status calls are so important: they ensure our clients understand the implications that new custodians, adjusted search terms or unexpected data types can have on project timelines, budget and goals so they can confidently relay status back to their own clients.

Matter Disposition & Client Feedback

Matter Disposition & Client Feedback

Our goal is to improve our clients’ experience with each new project. Once the productions have been delivered and the matter has ended, we’ll solicit feedback from our clients which is incorporated back into our processes.

Our People.

Meet Tatyana

Project Management extends beyond your work plan: success hinges upon transparency, quality control, coordination of key skills and communication. When you engage with Consilio, we become an extension of your team and deliver around-the-clock support in any time zone.

Our project management team has diverse law firm, corporate and vendor backgrounds, averaging ten years of industry experience in project management, litigation support, document review and forensic consulting.

“Their experts acted as an extension of our legal team: understanding our requirements, meeting our budget, and achieving a rapid solution. Their focus on delivering a customized service experience was critical to the outcome, and we would happily engage them again.”
“We appreciated the high level of project management from all members of the team. Each person was as uniquely qualified as the next. That is rare to find in a single organization.”

Technology

Every matter is different, and Consilio employs a number of technologies to ensure we’re using the tools that best fit your project. Whether we’re collecting, processing or reviewing your data, our experts can design a solution that drives a cost-effective, high-quality production. You can learn more about some of the technologies we use here.

The Service Experience Resources